What our Customers say...
On 10-20-2016 I woke up 0800am to a home flooded with water. I can honestly say I had no idea what to expect. I notified my insurance company and they recommended SERVPRO and gave me the number to call. I remember thinking, "well, they won't be out here til at least 4pm this afternoon."
I spoke with a friendly call taker who first said, "I am sorry this happened to you..." Then she told that a representative from my local SERVPRO office would be calling me "shortly." Little did I know shortly would be 15 minutes. The representative from the local SERVPRO was very friendly as well. She advices me that the techs were in their morning meeting and would be out there "soon". Again, little did I know soon would be 40 minutes.
I open my front door and there stood (2) kids! With khaki pants and green SERVPRO shirts. I remember thinking, my house is a disaster and they send kids! I watched as these young men sprang into action and kept me informed along the way. As a police officer I deal with young kids quite often and most of the time it's not pleasant. But the manners on these youngsters, to include the one that came back and removed the fans was amazing! Did yall raise these kids?? LOL
I know how important feedback can be. So I wanted to take a few extra minutes, not to just fill in bubbles, but let you guys know that you got a team that serves your mission well. A team that understands first and foremost, that homeowners are in crisis mode. Homeowners are trying to figure out what to do next, who to call next, is my house ruined. But when you team takes the time to show empathy and care for a person's property and present an attitude that everything will be fine we are going to care of this mess, it goes a million miles with your customers.
So great job! Share this letter! And by the way, I hope I never see yall again!
SERVPRO for life.
Nathan & Nancy: First, let me tell you how much I appreciate the excellent work you did in my home at 1424 Oxford Place, Mesquite, TX, in 2015. Not only was the remediation handled expediently but very professional by all of your people. If you ever need a recommendation, please consider me as a very satisfied client! Also, thank you for "holding" all of the items from my home deemed as "unsafe and to be destroyed" for such a long and extended period of time. As I have finally settled my lawsuit on Friday, June 24, 2016, and the parties involved are not interested in receiving these items, you may now destroy these items at your convenience. Again, thank you for the excellent work ethics.....it is so refreshing knowing there are companies like yours that exist. I can now move on after my long 3 year battle and return my home to its original condition before the "black mold invasion"! Please say thank you to all involved! Take care! Cynthia Bowman
Very nice employees. Could not have been more impressed with the process.
All staff was professional, efficient, and polite. Did a great job!
Just keep up the good quality service.
They were all very kind and so understanding. Could not have had a better experience with SERVPRO.
Very pleased. The team you sent out was very knowledgeable and quite efficient.
Super job! I wish all service companies cared this much about the consumer.
Excellent Service! I've always referred my clients to SERVPRO so why wouldn't I use them for my home.
My house was a complete wreck. The fire department made a huge mess putting the fire out, and don't forget about the damage the fire did. SERVPRO was outstanding. They helped me when completely down in the dumps. SERVPRO truly made it," Like it never even happened".
I was truly impressed with the promptness and service I received from your company during our family crisis just a few short weeks ago. From start to finish the members of the SERVPRO family were extremely professional and courteous and put my family at ease during a very uneasy time. I feel comfortable that the job was done correct and that I couldn't have called a better company to assist my family and I during all this. I will express my satisfaction to my insurance company (USAA) as well
Words cannot explain how GREAT the service was today at our home - I am sorry I don't have the names of the 2 guys that came out, but they were AWESOME! They explained everything to us in detail and went to work fast. I fell they deserve a BIG RAISE - they represented your company very well.
SERVPRO of North Arlington was very professional and always responded quickly to any request and need that we had. They made every effort to save our floors from having to be replaced, but unfortunately they were not able. We would recommend to anyone this company to handle any problems that they are having with restoration in our home.
Everyone was nice & answered all my questions. Will recommend to others.
Very pleased with SERVPRO team. Excellent work.
I prefer this branch of SERVPRO for all my water damage repair (previous customer).
Very friendly prompt and worked quickly.
Prompt & Courteous, Excellent Service.
Was really impressed with the fast response time and great team. Great job.
The gentlemen were very professional and courteous and actually calmed my nerves about this whole situation.