What our Customers say...
For whatever reason I can’t seem to leave a review on Google for your great Company but I’ll send my thanks to you and ask that you please forward to the appropriate parties.
Having a water problem on a holiday weekend isn’t much fun but it was such a great relief to get in touch with SERVPRO and experience your quick service. Austin and Jeff were so good about letting me know what needed to be done and what to expect and then doing it; you were very kind to return my calls in a timely manner and to let me know the amount charged to my card; and it was also surprising that the production manager, Nathan, showed up to make certain all was done properly - very impressive and what a great Team ....
Please extend my “thanks” to all and I will certainly recommend your services to Castleridge - our neighborhood.
Sent from my iPad
When a storm rolled in me and my family were out of town. I had not realized that my son left his window open. We returned to soggy carpet and debris scattered all over the room. Most of his items were wet and it appeared that there was no saving them. After some searching I reached out to SERVPRO and explained the situation. The representative I spoke with Cindy was amazing! She had a technician out here in less then 45 minutes! My son's room was dry and back to normal in less then a day! I watched the techs carefully move everything from the room and start the drying process immediately. SERVPRO definitely exceeded my expectations! It is needless to say that we will be checking that all of our windows are closed and locked before we go out of town again!
I have to admit when my technician Cesar arrived. I was a little worried about my home. He did the best he could to show me the source of my mold and explain to me how it would be repaired. After he showed me the process that assured me that my home would be fine. Thank you for your patience! My home looks better then ever!
Thank you SERVPRO for all of your hardwork. I was very impressed by your technicians and they informed me every step of the way. Every question I had was answered without delay. You guys rock!
Great work! My shop was as good as new! Once they finished there were no signs of damage at all. Because of SERVPRO I didn't miss out on any business. Thank you!
Sara walked me through every step of the way.
Thank you for guiding me and my family through these disastrous times!
Every question asked was answered promptly and professionally. And my calls were answered in no time! I never even had to leave a message!
When our kitchen caught fire. Me and my family were devastated. We almost lost everything. When I was watching the firemen put out the fire I had already given up hope. My insurance recommended I call my local SERVPRO. Once I called I felt a huge sigh of relief! I was speaking to actual local residents that understood the area and my situation. I didn't have to listen to a recording but there was an actual live person on the phone! They made me feel comfortable and they handled my items with care. Once the repairs were finished they delivered my items to my home that were wrapped and safely packed. I will definitely be calling you again in the future!
Very professional! Amazing customer service!
What a fantastic and professional company SERVPRO of South Arlington is. When we needed them the most ... they showed up on time and delivered impeccable service. Special Thanks to Kathy Anderson and the guys! Keep up the hard work!
My wife and I received great service from the SERVPRO team that came out during our flooding issue. Oscar Ortiz was amazing! He was extremely knowledgeable and incredibly professional. Oscar was able to let us know what to expect throughout the entire process—from beginning to end—which gave us a good sense of peace during a very stressful time. We knew from the time we met Oscar and his team that we were in good hands. Excellent job SERVPRO! Keep up the good work.
On 10-20-2016 I woke up 0800am to a home flooded with water. I can honestly say I had no idea what to expect. I notified my insurance company and they recommended SERVPRO and gave me the number to call. I remember thinking, "well, they won't be out here til at least 4pm this afternoon."
I spoke with a friendly call taker who first said, "I am sorry this happened to you..." Then she told that a representative from my local SERVPRO office would be calling me "shortly." Little did I know shortly would be 15 minutes. The representative from the local SERVPRO was very friendly as well. She advices me that the techs were in their morning meeting and would be out there "soon". Again, little did I know soon would be 40 minutes.
I open my front door and there stood (2) kids! With khaki pants and green SERVPRO shirts. I remember thinking, my house is a disaster and they send kids! I watched as these young men sprang into action and kept me informed along the way. As a police officer I deal with young kids quite often and most of the time it's not pleasant. But the manners on these youngsters, to include the one that came back and removed the fans was amazing! Did yall raise these kids?? LOL
I know how important feedback can be. So I wanted to take a few extra minutes, not to just fill in bubbles, but let you guys know that you got a team that serves your mission well. A team that understands first and foremost, that homeowners are in crisis mode. Homeowners are trying to figure out what to do next, who to call next, is my house ruined. But when you team takes the time to show empathy and care for a person's property and present an attitude that everything will be fine we are going to care of this mess, it goes a million miles with your customers.
So great job! Share this letter! And by the way, I hope I never see yall again!
SERVPRO for life.
Nathan & Nancy: First, let me tell you how much I appreciate the excellent work you did in my home at 1424 Oxford Place, Mesquite, TX, in 2015. Not only was the remediation handled expediently but very professional by all of your people. If you ever need a recommendation, please consider me as a very satisfied client! Also, thank you for "holding" all of the items from my home deemed as "unsafe and to be destroyed" for such a long and extended period of time. As I have finally settled my lawsuit on Friday, June 24, 2016, and the parties involved are not interested in receiving these items, you may now destroy these items at your convenience. Again, thank you for the excellent work ethics.....it is so refreshing knowing there are companies like yours that exist. I can now move on after my long 3 year battle and return my home to its original condition before the "black mold invasion"! Please say thank you to all involved! Take care! Cynthia Bowman
Very nice employees. Could not have been more impressed with the process.
All staff was professional, efficient, and polite. Did a great job!
Just keep up the good quality service.
They were all very kind and so understanding. Could not have had a better experience with SERVPRO.
Very pleased. The team you sent out was very knowledgeable and quite efficient.
Super job! I wish all service companies cared this much about the consumer.
Excellent Service! I've always referred my clients to SERVPRO so why wouldn't I use them for my home.
My house was a complete wreck. The fire department made a huge mess putting the fire out, and don't forget about the damage the fire did. SERVPRO was outstanding. They helped me when completely down in the dumps. SERVPRO truly made it," Like it never even happened".
I was truly impressed with the promptness and service I received from your company during our family crisis just a few short weeks ago. From start to finish the members of the SERVPRO family were extremely professional and courteous and put my family at ease during a very uneasy time. I feel comfortable that the job was done correct and that I couldn't have called a better company to assist my family and I during all this. I will express my satisfaction to my insurance company (USAA) as well
Words cannot explain how GREAT the service was today at our home - I am sorry I don't have the names of the 2 guys that came out, but they were AWESOME! They explained everything to us in detail and went to work fast. I fell they deserve a BIG RAISE - they represented your company very well.
SERVPRO of North Arlington was very professional and always responded quickly to any request and need that we had. They made every effort to save our floors from having to be replaced, but unfortunately they were not able. We would recommend to anyone this company to handle any problems that they are having with restoration in our home.
Everyone was nice & answered all my questions. Will recommend to others.
Very pleased with SERVPRO team. Excellent work.
I prefer this branch of SERVPRO for all my water damage repair (previous customer).
Very friendly prompt and worked quickly.
Prompt & Courteous, Excellent Service.
Was really impressed with the fast response time and great team. Great job.
The gentlemen were very professional and courteous and actually calmed my nerves about this whole situation.